All systems are operational

Past Incidents

24th May 2024

Rekognition Integration [Rekognition] Version Upgrade

We have upgraded the version of Rekognition to the latest version (V7). Upgrades of the Rekognition version require a complete re-indexing of all images of persons. As a result, differences in detection always occur - usually improving algorithmic detection certainty and reducing both Type I and Type II errors. As we navigate the transition over the next week, you may find that a person may show up multiple times in an FR result. We are aware of this occurrence and are working to streamline the display of unique results.

23rd May 2024

No incidents reported

22nd May 2024

SSIN [SSIN] Service Disruption

The SSIN messaging service has been restored.

SSIN [SSIN] Service Disruption

We have completed the emergency maintenance to the SSIN service. Message exchange should come back online in the next 30 minutes for all users. We will monitor the service as it recovers.

SSIN [SSIN] Service Disruption

We are currently performing emergency maintenance on a component of SSIN. Message exchange is currently offline

21st May 2024

No incidents reported

20th May 2024

No incidents reported

19th May 2024

No incidents reported

18th May 2024

No incidents reported