Biometrica Systems Status http://status.biometrica.com/ 2026-04-09T15:07:13+00:00 Biometrica Systems Status <![CDATA[[Visual Casino 8.1] Release 8.1.0.10]]> http://status.biometrica.com/incident/117/ We have released a new version of Visual Casino 8 - version 8.1.0.10. Please see below for the release notes:

  • Feature: Performance optimization refactoring (VC-144)
  • Feature: Better memory management (VC-131)
  • Feature: Database connectivity performance test added (VC-142)
  • Feature: Html template for viewing test results (VC-141)
  • Feature: Release notes markdown (VC-73)
  • Bugfix: Missing search results/images issue (VC-143)
]]> 2026-03-10T16:15:00+00:00 Biometrica Systems Status <![CDATA[Legacy SSIN Relay Down]]> http://status.biometrica.com/incident/116/ Issues with the relay service have been resolved. Connections should restore on your next polling connection.

]]> 2026-01-23T15:22:00+00:00 Biometrica Systems Status <![CDATA[Legacy SSIN Relay Down]]> http://status.biometrica.com/incident/115/ The legacy SSIN relay is offline. We are working to resolve the issue.

]]> 2026-01-23T13:39:00+00:00 Biometrica Systems Status <![CDATA[Performance Issues Resolved]]> http://status.biometrica.com/incident/114/ After sustained monitoring of all services, connectivity issues have been resolved.

]]> 2026-01-20T20:24:00+00:00 Biometrica Systems Status <![CDATA[Services Recovering]]> http://status.biometrica.com/incident/113/ All services are recovering; there may continue to be issues for some users for the next few hours.

]]> 2026-01-18T19:47:00+00:00 Biometrica Systems Status <![CDATA[Partner API is down]]> http://status.biometrica.com/incident/112/ Partner API is down. We are working to resolve the issue.

]]> 2026-01-18T17:53:00+00:00 Biometrica Systems Status <![CDATA[CID Network distribution is down.]]> http://status.biometrica.com/incident/110/ CID network distribution is down. We are working to resolve the issue.

]]> 2026-01-18T17:51:00+00:00 Biometrica Systems Status <![CDATA[Fusion Center API is Down]]> http://status.biometrica.com/incident/111/ Fusion Center API is down. We are working to resolve the issue.

]]> 2026-01-18T17:51:00+00:00 Biometrica Systems Status <![CDATA[Network is down]]> http://status.biometrica.com/incident/109/ SSIN network is down. We are working to resolve the issue.

]]> 2026-01-18T17:50:00+00:00 Biometrica Systems Status <![CDATA[Emergency Maintenance Window Concluded]]> http://status.biometrica.com/incident/108/ The emergency maintenance window has concluded; we experienced no outages during the server maintenance.

]]> 2025-12-29T01:57:00+00:00 Biometrica Systems Status <![CDATA[Emergency Maintenance Window]]> http://status.biometrica.com/incident/107/ We are performing emergency maintenance on the SSIN system; we do not expect any down time during this process.

We expect the maintenance window to be completed by 10PM ET.

]]> 2025-12-28T19:53:00+00:00 Biometrica Systems Status <![CDATA[Visual Casino 8.1 Released!]]> http://status.biometrica.com/incident/106/ Announcing Visual Casino 8.1

Biometrica Systems is excited to announce the next version of Visual Casino 8 - Visual Casino 8.1! This latest version includes a host of bug fixes and enhancements to existing features. This version will be the first version of Visual Casino that is 64-bit; enhancing the performance and usability of the application for everyone in Windows 11.

Visual Caino Insider Program

Along with this latest version, Biometrica Systems is excited to announce the insider program. Workstations enrolled in the insider program will receive updates one week before they are generally available to all customers. This is a great way for IT departments and surveillance rooms to test drive the next version of Visual Casino before all of the operators update to it so that surveillance operators can hit the ground running with new features. If you wish to enroll a workstation in the insider program, please reach out to support@biometrica.com to receive the instructions on how to update the workstation to receive the updates.

Latest Features

The biggest announcement is the upgrade of facial detection and facial recognition for XLST and CID. Image searches against your local and our remote datasets will now detect more faces in your candidate images and take advantage of the improvements a 64-bit environment can provide. We do plan additional enhancements to this system in the coming year, so stay tuned to for those as well.

Full Feature and Bugfix List

  • System Change: Upgrade to 64-bit Application
  • Feature: Updated Facial Detection
  • Feature: Updated Local Facial Recognition
  • Feature: TLS 1.3 Support
  • Feature: Aliases Sorted Alphabetically
  • Bugfix: Layout Issues Corrected
  • Bugfix: Recipients Icon Issue Fixed
  • Bugfix: Alert Sound Override Issues Corrected
  • Bugfix: Cache Issues Resolved
  • Bugfix: Alert Polling Improved
  • Bugfix: Disappearing Alerts Resolved
]]> 2025-12-09T14:00:00+00:00 Biometrica Systems Status <![CDATA[AWS Outage]]> http://status.biometrica.com/incident/104/ As many are now aware, AWS experienced a severe outage related to its' US-EAST-1 operations. While we utilize AWS resources for some services, we are not aware of any service disruptions to Biometrica Systems offerings at this time.

If you believe you are experiencing an outage of Biometrica Systems services related to the AWS US-EAST-1 regional service disruption, please contact our support email address to receive assistance in diagnosing the issue.

]]> 2025-10-20T16:00:00+00:00 Biometrica Systems Status <![CDATA[Visual Casino 7 End Of Life]]> http://status.biometrica.com/incident/102/ Visual Casino 7 is officially End of Life (EOL).

As of now, we will no longer provide application updates, bug fixes, or security patches for Visual Casino 7. We strongly recommend upgrading to Visual Casino 8 (VC8) as soon as possible.

Service Connectivity Deadline

  • September 30, 2025, is the final day Visual Casino 7 will maintain official connectivity to SIN and CID.
  • Starting midnight on October 1, 2025, you may no longer be able to receive SSIN messages or access CID updates.
  • To maintain service continuity, you must upgrade to VC8 before October 1.

Upgrade Process

  • Most customers only need to download the VC8 installer and coordinate installation with their internal IT teams.
  • Once VC8 is installed and running, you can safely uninstall Visual Casino 7 at your convenience.

Special Note for Non-UMbRA Customers

If you do not have access to the UMbRA database (our 100% law enforcement–sourced dataset of over 50 million records), a SIN connection transition is required. Please schedule this with our team during your VC8 upgrade: https://scheduler.zoom.us/d/n3p83mq4/visual-casino-data-source-upgrade

Resources

  • Installation Documentation: https://support.biometrica.com/hc/en-us/articles/30932949528471-Desktop-Client-Installation
  • Frequently Asked Questions: https://support.biometrica.com/hc/en-us/articles/33779085467415-Frequently-Asked-Questions
  • Schedule Your Update: https://scheduler.zoom.us/d/n3p83mq4/visual-casino-data-source-upgrade

For questions or assistance, contact us at support@biometrica.com.

]]> 2025-09-05T20:56:00+00:00 Biometrica Systems Status <![CDATA[Visual Casino 8 Released!]]> http://status.biometrica.com/incident/103/ Visual Casino 8 Is Here! Faster, More Accurate Facial Recognition!

Major Upgrade Now Live!

We’re excited to announce the launch of Visual Casino 8 (VC8) — our most significant update yet to the Visual Casino platform that powers your surveillance room and connects you to the SSIN network.

What’s new in VC8:

  • Faster, more accurate facial recognition and search in SSIN
  • Bulk X-LST import tool — now with photo support
  • Editable report templates
  • View multiple SSIN Details at once
  • Improved SSIN workflow and audit trails
  • Encrypted SSIN cache for better speed and privacy
  • Side-by-side compatibility with VC7

VC8 is now available across the network, with a quick-fix patch scheduled mid-week to address minor known issues. We recommend upgrading ASAP.

Installation Documentation: https://support.biometrica.com/hc/en-us/articles/30932949528471-Desktop-Client-Installation

Frequently Asked Questions: https://support.biometrica.com/hc/en-us/articles/33779085467415-Frequently-Asked-Questions

Questions? Reach us at support@biometrica.com

]]> 2025-07-29T16:00:00+00:00 Biometrica Systems Status <![CDATA[[SSIN] Alert network is offline]]> http://status.biometrica.com/incident/101/ The network issue is resolved; queued or delayed SSIN Alerts will send shortly if they have not already done so.

]]> 2024-09-07T14:00:00+00:00 Biometrica Systems Status <![CDATA[[SSIN] Alert network is offline]]> http://status.biometrica.com/incident/100/ We have identified the issue with the SSIN network and we are beginning recovery.

]]> 2024-09-07T12:24:00+00:00 Biometrica Systems Status <![CDATA[[SSIN] Alert network is offline]]> http://status.biometrica.com/incident/99/ The SSIN alert network is offline. Any web user will be unable to log in and messages will be delayed. We are investigating the issue and will update shortly

]]> 2024-09-07T09:05:00+00:00 Biometrica Systems Status <![CDATA[[Rekognition] Version Upgrade]]> http://status.biometrica.com/incident/98/ We have upgraded the version of Rekognition to the latest version (V7). Upgrades of the Rekognition version require a complete re-indexing of all images of persons. As a result, differences in detection always occur - usually improving algorithmic detection certainty and reducing both Type I and Type II errors. As we navigate the transition over the next week, you may find that a person may show up multiple times in an FR result. We are aware of this occurrence and are working to streamline the display of unique results.

]]> 2024-05-24T20:22:00+00:00 Biometrica Systems Status <![CDATA[[SSIN] Service Disruption]]> http://status.biometrica.com/incident/97/ The SSIN messaging service has been restored.

]]> 2024-05-23T00:52:00+00:00 Biometrica Systems Status <![CDATA[[SSIN] Service Disruption]]> http://status.biometrica.com/incident/96/ We have completed the emergency maintenance to the SSIN service. Message exchange should come back online in the next 30 minutes for all users. We will monitor the service as it recovers.

]]> 2024-05-23T00:20:00+00:00 Biometrica Systems Status <![CDATA[[SSIN] Service Disruption]]> http://status.biometrica.com/incident/95/ We are currently performing emergency maintenance on a component of SSIN. Message exchange is currently offline

]]> 2024-05-22T20:01:00+00:00 Biometrica Systems Status <![CDATA[Emergency Maintenance]]> http://status.biometrica.com/incident/94/ The maintenance window for Qapla is complete.

]]> 2024-03-15T19:49:00+00:00 Biometrica Systems Status <![CDATA[Emergency Maintenance]]> http://status.biometrica.com/incident/93/ We will be performing emergency maintenance on the Qapla service today at 15:45 PM ET. This maintenance window is expected to last 15 minutes. Access to the user interface may be disrupted during this period. No data will be lost during this process.

]]> 2024-03-15T19:36:00+00:00 Biometrica Systems Status <![CDATA[[app] all requests returning 403 unauthorized]]> http://status.biometrica.com/incident/92/ At approximately 8:15 PM ET we began receiving reports that users were receiving authentication errors to the main app domain. The issue was traced to a misconfiguration of authorization rules. The rule issue has been resolved and authorized users should now have access.

]]> 2024-01-30T12:38:00+00:00 Biometrica Systems Status <![CDATA[[Website] Outage]]> http://status.biometrica.com/incident/91/ We have resolved the issue preventing the website from rendering properly.

]]> 2023-09-15T17:29:00+00:00 Biometrica Systems Status <![CDATA[[Website] Outage]]> http://status.biometrica.com/incident/90/ Our website is currently down - we are investigating the issue and will update when we have more information

]]> 2023-09-15T16:26:00+00:00 Biometrica Systems Status <![CDATA[[UMbRA] Performance Issues]]> http://status.biometrica.com/incident/89/ The performance issues have been resolved. UMbRA is working normally again.

]]> 2023-01-14T02:59:00+00:00 Biometrica Systems Status <![CDATA[[UMbRA] Performance Issues]]> http://status.biometrica.com/incident/88/ We are experiencing performance issues with the UMbRA service. We have identified the issue and are working to restore full service.

]]> 2023-01-13T23:40:00+00:00 Biometrica Systems Status <![CDATA[[Fusion Center] Search Result Issues]]> http://status.biometrica.com/incident/87/ Our hosting provider experienced a degradation of service resulting in a disruption to the fusion center text search API. As a result, some text searches may not have completed successfully or returned incomplete data - specifically new data ingested during the outage period may not have surfaced during searches performed during this period. The issue at the hosting provider was resolved at 2:22 PM PT and our data services have recovered.

Searches performed between approximately 10:00 AM PT and 2:30 PM PT may need to be re-executed as a result of the service disruption if it is suspected that a person's record would have been ingested during this period.

]]> 2022-09-28T21:22:00+00:00 Biometrica Systems Status <![CDATA[[SSIN] Corrupt SSIN causes outage for some SSIN users]]> http://status.biometrica.com/incident/86/ The SSIN network received a corrupt SSIN alert on 2022-08-07 at around 1AM PT; rather than transmit this corrupt message, it triggered an error. For some SSIN recipients, this error was properly handled; for others this corrupt alert caused them to not be able to load their alert lists. The corrupted SSIN alert has been corrected. Effected users should quit and re-open Visual Casino to resolve the issue.

]]> 2022-08-08T20:10:00+00:00 Biometrica Systems Status <![CDATA[[VC7] CID Download Issues]]> http://status.biometrica.com/incident/85/ Some users of the VC7 desktop application are experiencing issues downloading CID updates. When this issue occurs, it may impact performance of other modules such as X-LST and LogIT. We are investigating the issue and will provide futher updates.

]]> 2022-02-03T12:54:00+00:00 Biometrica Systems Status <![CDATA[SSIN Network Issues]]> http://status.biometrica.com/incident/84/ The issue with SSIN connections has been resolved. Users should no longer experience issues viewing or downloading SSIN messages.

]]> 2022-01-18T19:50:00+00:00 Biometrica Systems Status <![CDATA[SSIN Network Issues]]> http://status.biometrica.com/incident/83/ Some users are experiencing issues viewing the list of SSIN messages or downloading new SSIN messages. We are investigating the issue.

]]> 2022-01-17T22:36:00+00:00 Biometrica Systems Status <![CDATA[UMbRA]]> http://status.biometrica.com/incident/82/ Service has been restored.

]]> 2021-11-18T13:00:00+00:00 Biometrica Systems Status <![CDATA[UMbRA]]> http://status.biometrica.com/incident/81/ UMbRA is experiencing some performance issues. Some queries may take additional time to return data. We are aware of the issue and working to restore service.

]]> 2021-11-16T14:00:00+00:00 Biometrica Systems Status <![CDATA[UMbRA text search is down]]> http://status.biometrica.com/incident/80/ The UMbRA text search service has been restored.

]]> 2021-11-06T15:45:58+00:00 Biometrica Systems Status <![CDATA[UMbRA text search is down]]> http://status.biometrica.com/incident/79/ Text search is currently offline for all users. We are investigating the issue.

]]> 2021-11-06T14:09:00+00:00 Biometrica Systems Status <![CDATA[UMbRA text search is down]]> http://status.biometrica.com/incident/78/ Text search has been restored.

]]> 2021-10-28T17:57:00+00:00 Biometrica Systems Status <![CDATA[UMbRA text search is down]]> http://status.biometrica.com/incident/77/ Text search for UMbRA is currently returning only partial results. We are working to restore full search capabilities.

]]> 2021-10-27T16:10:00+00:00 Biometrica Systems Status <![CDATA[Website is down]]> http://status.biometrica.com/incident/76/ After several days of monitoring, the website issues have been resolved

]]> 2021-10-27T16:09:00+00:00 Biometrica Systems Status <![CDATA[Website is down]]> http://status.biometrica.com/incident/75/ The website experienced a temporary outage for approximately 30 minutes starting at 6:00 AM PT. We are monitoring the situation and will update when a fix is determined.

]]> 2021-10-21T13:36:00+00:00 Biometrica Systems Status <![CDATA[Website is down]]> http://status.biometrica.com/incident/74/ Our website is currently offline. We are investigating the issue.

]]> 2021-10-21T13:27:00+00:00 Biometrica Systems Status <![CDATA[UMbRA is down]]> http://status.biometrica.com/incident/73/ We have identified the issue with UMbRA and service is being restored. Users may have some connection issues for the next hour as service comes back online.

]]> 2021-06-25T14:17:00+00:00 Biometrica Systems Status <![CDATA[UMbRA is down]]> http://status.biometrica.com/incident/72/ Many users are experiencing issues accessing UMbRA. We are investigating the issue and hope to restore service soon.

]]> 2021-06-25T14:05:55+00:00 Biometrica Systems Status <![CDATA[UMbRA is down]]> http://status.biometrica.com/incident/70/ The UMbRA service has been restored.

]]> 2021-06-02T16:20:00+00:00 Biometrica Systems Status <![CDATA[eMotive is down]]> http://status.biometrica.com/incident/71/ The eMotive service has been restored for all users.

]]> 2021-06-02T16:20:00+00:00 Biometrica Systems Status <![CDATA[UMbRA is down]]> http://status.biometrica.com/incident/68/ UMbRA is currently down for all users

]]> 2021-06-02T03:00:00+00:00 Biometrica Systems Status <![CDATA[eMotive is down]]> http://status.biometrica.com/incident/69/ eMotive is down for all users

]]> 2021-06-02T02:00:00+00:00 Biometrica Systems Status <![CDATA[UMbRA is down]]> http://status.biometrica.com/incident/67/ UMbRA is now accessible again.

]]> 2021-01-13T16:53:00+00:00 Biometrica Systems Status <![CDATA[UMbRA is down]]> http://status.biometrica.com/incident/66/ UMbRA is currently down for all users. We have identified the problem and are working towards a fix.

]]> 2021-01-13T11:30:00+00:00 Biometrica Systems Status <![CDATA[Upcoming Maintenance Window]]> http://status.biometrica.com/incident/65/ The maintenance window has concluded.

]]> 2020-12-09T18:45:00+00:00 Biometrica Systems Status <![CDATA[Upcoming Maintenance Window]]> http://status.biometrica.com/incident/64/ All SSIN Customers,

We have an unplanned maintenance window scheduled for 1PM ET to 2PM ET today to patch a network server issue.

We do not expect any interruption in SSIN service during this maintenance period.

]]> 2020-12-09T15:45:00+00:00 Biometrica Systems Status <![CDATA[[SOLVED] UMbRA is experiencing performance issues]]> http://status.biometrica.com/incident/63/ The performance issues have been resolved. UMbRA services are responding normally.

]]> 2020-11-13T23:42:00+00:00 Biometrica Systems Status <![CDATA[UMbRA is experiencing performance issues]]> http://status.biometrica.com/incident/62/ We are experiencing timeout issues on requests to sent to UMbRA endpoints. We are aware of the situation and are working to resolve it.

]]> 2020-11-13T17:50:00+00:00 Biometrica Systems Status <![CDATA[SSIN Connection Issues]]> http://status.biometrica.com/incident/61/ SSIN connectivity issues have been resolved. Service to affected users should be restored within the hour.

]]> 2020-10-26T21:59:00+00:00 Biometrica Systems Status <![CDATA[SSIN Connection Issues]]> http://status.biometrica.com/incident/60/ Some users are reporting issues connecting to SSIN. We are investigating these issues and will update with further information.

]]> 2020-10-26T16:47:00+00:00 Biometrica Systems Status <![CDATA[SIN Service Disruption]]> http://status.biometrica.com/incident/59/ The Legacy SIN Relay has recovered and all services are operational.

]]> 2020-07-27T16:00:00+00:00 Biometrica Systems Status <![CDATA[SIN Service Disruption]]> http://status.biometrica.com/incident/58/ Some legacy SIN user may experience a disruption of services. We are performing some emergency maintenance on the network and some users may lose connectivity during this time. We expect the maintenance period to last for less than an hour.

]]> 2020-07-27T13:48:00+00:00 Biometrica Systems Status <![CDATA[Website Domain Migration]]> http://status.biometrica.com/incident/57/ DNS and other cache level timeout periods have expired - all users should have access to the website at it's new location: https://www.biometrica.com.

]]> 2020-07-21T14:33:00+00:00 Biometrica Systems Status <![CDATA[Website Domain Migration]]> http://status.biometrica.com/incident/56/ This morning, we moved our website from https://biometrica.com to https://www.biometrica.com. Some users may experience a temporary outage while their browser cache purges the old redirect information. If you experience this issue, please clear your browser cache. This should resolve the issue.

The issue should resolve itself within the hour.

]]> 2020-07-21T13:24:00+00:00 Biometrica Systems Status <![CDATA[Website Down]]> http://status.biometrica.com/incident/54/ The Website is no longer experiencing DNS related issues.

]]> 2020-07-08T14:39:00+00:00 Biometrica Systems Status <![CDATA[Website Down]]> http://status.biometrica.com/incident/53/ We are currently experiencing a DNS resolution issue on our website. We have identified the issue and resolved it. It may take up to 24 hours for the corrent DNS entries to propagate to all customers. We apologize for any inconvenience.

]]> 2020-07-07T21:25:00+00:00 Biometrica Systems Status <![CDATA[Connection Issues on SSIN]]> http://status.biometrica.com/incident/55/ The Legacy SSIN relay has returned to normal operation

]]> 2020-07-01T14:00:00+00:00 Biometrica Systems Status <![CDATA[Website]]> http://status.biometrica.com/incident/51/ We are upgrading our website today. Some users may experience issues logging into UMbRA while we perform this transition. It may take up to 48 hours for issues to resolve. We apologize for any inconvenience this may cause.

]]> 2020-06-30T20:34:27+00:00 Biometrica Systems Status <![CDATA[Connection Issues on SSIN]]> http://status.biometrica.com/incident/52/ At approximately 0245 hours on 2020-06-30, the Legacy SSIN relay began experiencing a performance issue.

Some users may have experienced connectivity issues since the event. The problem has been identified. Users experiencing issues should begin to see the system recover.

]]> 2020-06-30T06:45:00+00:00 Biometrica Systems Status <![CDATA[Legacy SIN Relay Maintenance]]> http://status.biometrica.com/incident/50/ We will be performing maintenance on the Legacy SIN Relay from 10:45AM ET. We expect there to be an outage of the system for approximately 5 minutes. No data will be lost at this time, but users still connecting through the legacy system may be unable to send or receive messages during the maintenance period.

Users of SSIN, UMbRA, and other VC7 services will not be affected.

]]> 2020-06-02T13:58:07+00:00 Biometrica Systems Status <![CDATA[UMbRA down]]> http://status.biometrica.com/incident/49/ UMbRA service has been restored. Some users may experience intermittent connection issues while the system recovers, but these will subside within an hour.

]]> 2020-05-08T17:16:00+00:00 Biometrica Systems Status <![CDATA[UMbRA down]]> http://status.biometrica.com/incident/48/ The UMbRA service is currently down for all users. We are working on the problem and will provide an update on the service status when possible.

]]> 2020-05-08T05:17:00+00:00 Biometrica Systems Status <![CDATA[Legacy SIN Connection Issue]]> http://status.biometrica.com/incident/47/ The Legacy SIN Relay has recovered and service has been restored for affected users.

]]> 2020-03-20T14:00:00+00:00 Biometrica Systems Status <![CDATA[Legacy SIN Connection Issue]]> http://status.biometrica.com/incident/46/ The legacy SIN relay issue has been identified and we are in the process of restoring the service. As we work on repairing the issue, additional temporary outages may occur.

]]> 2020-03-19T16:05:00+00:00 Biometrica Systems Status <![CDATA[Legacy SIN Connection Issue]]> http://status.biometrica.com/incident/45/ Customers connecting through the legacy SIN relay are experiencing connection issues. We are aware of the issue and are working to correct the problem.

]]> 2020-03-19T08:45:00+00:00 Biometrica Systems Status <![CDATA[Legacy SIN Connection Issue]]> http://status.biometrica.com/incident/43/ We have resolved the issue with SIN communication for legacy SIN connection users. Messages should being to flow normally over the next hour for you.

]]> 2019-11-15T21:30:00+00:00 Biometrica Systems Status <![CDATA[Legacy SIN Connection Issue]]> http://status.biometrica.com/incident/44/ Some users have reported connection issues regarding sending and receiving SIN messages. We are investigating the issue.

]]> 2019-11-15T18:00:00+00:00 Biometrica Systems Status <![CDATA[SIN Alerts Not Refreshing]]> http://status.biometrica.com/incident/42/ We experienced a minor data corruption issue which prevented new SINs from being downloaded temporarily. The data corruption has been corrected and service should be restored.

]]> 2019-06-24T15:25:00+00:00 Biometrica Systems Status <![CDATA[SIN Alerts Not Refreshing]]> http://status.biometrica.com/incident/41/ Some users are experiencing issues viewing SIN Alerts. We are aware of the issue and are working to fix it as soon as possible.

]]> 2019-06-24T13:30:00+00:00 Biometrica Systems Status <![CDATA[Partial Facial Recognition Outage]]> http://status.biometrica.com/incident/40/ We have examined the issue and have determined that the problem is resolved.

]]> 2019-04-08T17:10:00+00:00 Biometrica Systems Status <![CDATA[Partial Facial Recognition Outage]]> http://status.biometrica.com/incident/39/ We are investigating reports of customer issues with facial recognition in the UMbRA application.

]]> 2019-04-08T16:36:00+00:00 Biometrica Systems Status <![CDATA[SSIN Outage]]> http://status.biometrica.com/incident/38/ We were unable to confirm reports of connectivity issues to SSIN and have closed the alert.

]]> 2019-03-23T16:00:00+00:00 Biometrica Systems Status <![CDATA[SSIN Outage]]> http://status.biometrica.com/incident/37/ We are again receiving reports that some customers are experiencing issues accessing SSIN; we will update with more details when we have them.

]]> 2019-03-23T13:15:00+00:00 Biometrica Systems Status <![CDATA[SSIN Outage]]> http://status.biometrica.com/incident/36/ SSIN service has been restored. We have not seen any indications that any user data was lost.

It is possible you may have intermittent connectivity issues to SSIN for the next hour or so. Please report any connectivity issues to support@biometrica.com.

]]> 2019-03-22T04:30:00+00:00 Biometrica Systems Status <![CDATA[SSIN outage]]> http://status.biometrica.com/incident/35/ We have confirmed that SSIN is down for all users. We are aware of the problem and are working to resolve the issue

]]> 2019-03-21T20:42:00+00:00 Biometrica Systems Status <![CDATA[SSIN Outage Reported]]> http://status.biometrica.com/incident/34/ We are researching reports of a SSIN outage.

]]> 2019-03-21T18:06:00+00:00 Biometrica Systems Status <![CDATA[[VC7] Licensing Issues]]> http://status.biometrica.com/incident/33/ Licensing renewals for VC7 and local facial recognition are operating normally.

]]> 2019-03-13T22:45:00+00:00 Biometrica Systems Status <![CDATA[[VC7] Licensing Issues]]> http://status.biometrica.com/incident/32/ We are investigating an issue regarding application and facial recognition licensing for Visual Casino 7. Possible issues include activating licenses and renewing license files for applications and local facial recognition.

]]> 2019-03-13T21:15:00+00:00 Biometrica Systems Status <![CDATA[SIN Service Down]]> http://status.biometrica.com/incident/31/ SIN service has been restored for all users.

]]> 2018-11-16T16:00:00+00:00 Biometrica Systems Status <![CDATA[SIN Service Down]]> http://status.biometrica.com/incident/30/ SIN is down for some customers. The issue has been identified. Service should begin to restore to some affected customers soon and be completely restored within two hours.

]]> 2018-11-16T13:00:00+00:00 Biometrica Systems Status <![CDATA[SSIN/SIN service is down]]> http://status.biometrica.com/incident/29/ SSIN/SIN service has been restored.

]]> 2018-11-13T14:25:00+00:00 Biometrica Systems Status <![CDATA[SSIN/SIN service is down]]> http://status.biometrica.com/incident/28/ SIN/SSIN is currently down for all users. We are working on the issue.

]]> 2018-11-13T14:15:00+00:00 Biometrica Systems Status <![CDATA[[SOLVED] Facial Recognition Licensing Updates Failing]]> http://status.biometrica.com/incident/27/ The issue preventing new FR licenses for Visual Casino 7 from being issued has been resolved. Licenses and renewals are now being issues normally by the service.

If you have any issues generating a valid license please contact us at support@biometrica.com

]]> 2018-10-10T22:00:00+00:00 Biometrica Systems Status <![CDATA[Facial Recognition Licensing Updates Failing]]> http://status.biometrica.com/incident/26/ We have noticed that some users may be experiencing FR licensing issues. We are aware of the problem and working on correcting the issue.

]]> 2018-10-08T16:35:00+00:00 Biometrica Systems Status <![CDATA[Maintenance Window Completed]]> http://status.biometrica.com/incident/25/ The maintenance window has completed. All SIN services should now be operational.

]]> 2018-09-18T21:00:00+00:00 Biometrica Systems Status <![CDATA[Maintenance Window Open]]> http://status.biometrica.com/incident/24/ We have begun maintenance on the SIN service. Some customers may experience periods where they can neither send nor receive SIN Alerts.

]]> 2018-09-18T14:00:00+00:00 Biometrica Systems Status <![CDATA[[Visual Casino] Version 7.0.0.32 released]]> http://status.biometrica.com/incident/23/ A new version of Visual Casino has been released!

You can download the latest installer at: https://biometrica.com/download/visual-casino-7-windows-installer/ or use the update feature within the application.

This version 7.0.0.32 has a number of bug fixes and improvements, including:

  • Improvements to the executive report feature
  • A bug fix for a database corruption issue that occurs when upgrading from Visual Casino 6
  • A bug fix to handle exceptions that occur when communication to the database times out
  • A bug fix to correctly handle UTF-8 quotation marks in SIN messages from certain sources

If you have any questions about the update, please feel free to contact us at support@biometrica.com

]]> 2018-06-05T12:16:00+00:00 Biometrica Systems Status <![CDATA[[SOLVED] UMbRA is experiencing an outage]]> http://status.biometrica.com/incident/22/ The issue with UMbRA has been located and resolved. All services are working as expected.

]]> 2018-04-25T14:57:00+00:00 Biometrica Systems Status <![CDATA[UMbRA is experiencing an outage]]> http://status.biometrica.com/incident/21/ At this time UMbRA is experiencing an outage. We are working on the situation and will update when more information is known.

]]> 2018-04-25T13:41:00+00:00 Biometrica Systems Status <![CDATA[Search Speed Degraded]]> http://status.biometrica.com/incident/20/ At this time we have been notified of issues while performing name searches against the UMbRA database. We are investigating the issue.

]]> 2018-02-13T16:10:00+00:00 Biometrica Systems Status <![CDATA[Facial Recognition Unavailable]]> http://status.biometrica.com/incident/19/ The issue with the facial recognition API has been resolved. Service to VC7 and UMbRA has been restored

]]> 2018-01-26T05:00:00+00:00 Biometrica Systems Status <![CDATA[Facial Recognition Unavailable]]> http://status.biometrica.com/incident/18/ We continue to work through the issue with facial recognition - we will update you when know when the service will return.

]]> 2018-01-15T20:14:00+00:00 Biometrica Systems Status <![CDATA[Facial Recognition Unavailable]]> http://status.biometrica.com/incident/17/ The issue has been identified; we expect to have it corrected by the end of the day on Friday (1/12).

]]> 2018-01-11T21:32:00+00:00 Biometrica Systems Status <![CDATA[Facial Recognition Unavailable]]> http://status.biometrica.com/incident/16/ At this time, facial recognition connected to SSIN and UMBRA is not operational. Staff is working on the issue.

]]> 2018-01-11T05:00:00+00:00 Biometrica Systems Status <![CDATA[SSIN Down]]> http://status.biometrica.com/incident/15/ The issue has been corrected.

]]> 2017-05-07T04:00:00+00:00 Biometrica Systems Status <![CDATA[SSIN Down]]> http://status.biometrica.com/incident/14/ Staff have confirmed that there is an issue sending SIN messages. We are working on the issue

]]> 2017-05-05T13:45:00+00:00 Biometrica Systems Status <![CDATA[[RESOLVED] Website Outage]]> http://status.biometrica.com/incident/13/ Our hosting provider has resolved the issue with the server and our website is now working properly.

]]> 2017-04-26T04:00:00+00:00 Biometrica Systems Status <![CDATA[Website Outage]]> http://status.biometrica.com/incident/10/ We are experiencing issues with our hosting provider. Our public website is down at this time. Staff have engaged with the hosting provider to resolve the issue.

]]> 2017-04-25T14:15:00+00:00 Biometrica Systems Status <![CDATA[[RESOLVED] Network Outage]]> http://status.biometrica.com/incident/11/ The outage has been resolved

]]> 2017-04-18T14:21:00+00:00 Biometrica Systems Status <![CDATA[[SSIN Outage] Network Outage]]> http://status.biometrica.com/incident/9/ We are investigating an issue regarding send and receiving SSIN messages.

]]> 2017-04-13T20:02:00+00:00 Biometrica Systems Status <![CDATA[[RESOLVED] Major SSIN Outage]]> http://status.biometrica.com/incident/8/ The SSIN performance issues have been resolved.

]]> 2017-03-16T22:00:00+00:00 Biometrica Systems Status <![CDATA[[PARTIALLY RESOLVED] Major SSIN Outage]]> http://status.biometrica.com/incident/7/ We have identified an issue in the newest version of Visual Casino 6 (6.2.1.107+).

Please refrain from upgrading until the issue is resolved.

]]> 2017-03-16T07:30:00+00:00 Biometrica Systems Status <![CDATA[Major SSIN Outage]]> http://status.biometrica.com/incident/6/ We have identified a major issue in SSIN that began at approximately 6:30PM Eastern Time. We are working to resolve the issue.

]]> 2017-03-16T00:15:00+00:00 Biometrica Systems Status <![CDATA[[RESOLVED] Possible Performance Issues Related to Service Outage]]> http://status.biometrica.com/incident/5/ Our cloud provider has resolved the issue.

]]> 2017-02-28T22:02:00+00:00 Biometrica Systems Status <![CDATA[Possible Performance Issues Related to Service Outage]]> http://status.biometrica.com/incident/4/ We have been made aware of issues from our cloud provider regarding storage back-end stability. At this time, no known performance issues have occurred, but we are watching the situation.

]]> 2017-02-28T20:08:00+00:00 Biometrica Systems Status <![CDATA[[SIN OUTAGE - RESOLVED] Some SIN Messages Failing to Attach Images]]> http://status.biometrica.com/incident/3/ SIN Alert imaging has been restored as of SIN ID 251065.

Any customer who sent a SIN between 2017-02-03T03:23:04Z and 2017-02-3T14:45:00Z are asked to reply to thier own SIN and reattach the images, if possible.

This corresponds to SIN IDs 251053 through 251064.

]]> 2017-02-23T15:48:00+00:00 Biometrica Systems Status <![CDATA[[SIN OUTAGE] Some SIN Messages Failing to Attach Images]]> http://status.biometrica.com/incident/2/ SIN Messages are failing to attach images when sent. All images associated with these SIN alerts after message 251053 have been lost.

When the issue is fixed, we ask that you reply to your affected SIN alert with the images attached.

]]> 2017-02-23T03:24:00+00:00 Biometrica Systems Status <![CDATA[[EMERGENCY MAINTENANCE] sin.biometrica.com]]> http://status.biometrica.com/incident/1/ sin.biometrica.com will experience a brief outage at 2:00PM PST to perform a security patch.

]]> 2017-02-22T22:01:17+00:00